Strategic insights.
AI-native execution.

I work between executive leadership and the data & technology layer at Canada's busiest airport, translating C-suite business questions into concrete analytical solutions. I serve as subject-matter expert across data, AI, and enterprise technology, architecting end-to-end solutions on the Microsoft stack, always anchored to business value.

• Launched an AI-powered executive dashboard that quantifies business performance in a uniform way and surfaces where targeted intervention will move the needle. Adopted across the executive leadership team.
• Proposed an exception-based operating model for executive decision-making, shifting leadership from reactive reporting to proactive strategic intervention.
• Bridges business and emerging technology across AI solutions, data governance frameworks, and performance management practices, translating executive intent into deployable systems.
• Reports directly into the Executive Office with weekly exposure to the executive leadership team, operating where enterprise strategy is shaped and consistently delivering at a pace above the broader business.
• Architect end-to-end solutions on Microsoft Azure, Microsoft Fabric, and Power BI across predictive modeling, KPI frameworks, and data product design.

Led an eight-month graduate analytics consulting engagement, delivering a data-driven business development proposal to CI Financial senior leadership that informed a comprehensive go-forward strategy.

• Scoped the business problem, designed the analytics approach, and built the data pipelines end-to-end, applying predictive modeling, NLP, and BI across marketing, finance, and operations.
• Delivered the final recommendation to senior stakeholders with visual storytelling that translated model outputs into boardroom-ready decisions.
• Recognized for top performance across data modeling, project management, ethics, and visual storytelling.

Senior leadership across a 50-person national service company, directly overseeing a call centre handling 300+ daily inbound calls. Partnered with the CEO to re-engineer sales performance, client retention, and revenue through data-driven operating decisions, all while introducing the organization to AI as ChatGPT launched.

• Won the Canada Post fleet management contract across the Greater Toronto Area, expanding the commercial book and anchoring a new revenue line.
• Built the analytics team and operating framework from zero: KPIs, reporting cadences, sales analytics, client-retention telemetry.
• Reallocated technicians on revenue-per-call (not call volume), a non-obvious efficiency lever that raised margin without sacrificing quality.
• Shipped cloud automation between management and field teams, reducing loss, raising data accuracy, and compressing the ops cycle.
• Led full digital transformation of DirectLocksmith.ca: rebuild, migration of 100+ regional sites, cybersecurity uplift, and AI-assisted SEO content strategy that held top Google rankings in a competitive industry.
• Received formal recommendation from the Executive Director for work spanning BI, AI-driven sales engagement, process automation, and strategic growth.